¶ Introduction
Definitions
A Performance scorecard is a graphical representation of the progress over time of some entity (such as an enterprise, an employee or a business unit) toward some specified goal or goals. Performance scorecards are widely used in many industries throughout both the public and private sectors.
Key Performance Areas (KPAs) are the areas (maybe a business unit or department or pockets inside these) within the enterprise, for which an individual or group is logically responsible.
Key Performance Indicators (KPIs) are used for each Key Performance Area (KPA) to determine where the organization ranks.
The above can also be referred to as goals with specific measurements.
Detail
Corporate performance management (CPM), also referred to as business performance management (or enterprise performance management), is an “umbrella term” used to describe the methodologies that help an enterprise manage the success of an organization. You can think of corporate performance as the collaborative accomplishments, successes, and failures of an organization.
It includes tools that help with identification of Strategy, Planning, increase of shareholders value, and improvement to business performance, insights into past performance and more.
Traditionally CPM tools lives outside of ERP and require “plumbers” to connect the flow of data from ERP systems to the CPM platform.
Axnosis developed Governance, Risk & Compliance (GRC 365) inside Dynamics 365 Finance & Operations. It includes a sub module that deals with Corporate Performance Management (CPM). It includes a Performance scorecard. It is based amongst others on goals and measurements inside of D365 as well as balance scorecard principles.
¶ Navigation
¶ Specific setups
¶ Step 1: Measurements
The Measurements page in GRC lets you create standard measurements that will be used on the performance goals and reviews pages. You can create measurements that are dates, amounts, quantities or percentages, or measurements that are based on a rating model.
Go to: GRC > Performance > Setup for performance > Measurements
¶ Step 2: Goal categories
(See the page on Contracts)
Go to: GRC>Performance>Setup for performance>Goal category
¶ Step 3: Performance periods
Go to: GRC > Performance > Setup for performance > Performance period
¶ Step 4: Balance scorecard perspective
Go to: GRC > Performance > Balanced scorecard > Balanced scorecard perspectives
- Click New
- Complete the following:
- Balanced scorecard perspective ID - Enter a unique identification
- Description – Enter a relevant description
- Active – Tick if this record will be used
- Perspective type – Select one of the four values from the dropdown list
¶ Step 5: Key performance area (KPA)
Go to: GRC > Performance > Balanced scorecard > Key performance areas
- Click New and complete the following:
- Key performance area - Create a unique name & Description
- Link this KPA to the above created Balanced scorecard perspective by selecting the relevant Balance scorecard perspective from the dropdown list
- Expected weight % – Normally KPA’s roll up into a Perspective. This indicates the weight relative to other KPA’s in the group
¶ Step 6: Create Key performance indicators list
Go to: GRC > Performance > Setup for performance > Key performance indicators list
- Click on the New button in the Action pane
- Under the Key performance indicators list section:
- Select the relevant Key performance area from the dropdown list
- Enter the KPI name
- Enter a brief Description
- Select the relevant Date interval from the dropdown list
- Select the KPI list item that should be displayed
- Select the relevant KPI element 1 from the dropdown list
- Select the relevant Operator from the dropdown list
- Select the relevant KPI element 2 from the dropdown list
- Enter the Constant value
- Indicate whether this KPI list element should be Published on the Performance scorecard workspace under the Key performance indicators Index tab
- Under the KPI list elements section:
- Click on the Add button
- Select the relevant Element grouping from the dropdown list
- Select the relevant KPI element from the dropdown list
- Select the relevant Element lookup from the dropdown list
- Indicate whether this KPI list element should be Excluded from the KPI calculations
- Choose the relevant Sign for adding or subtracting amounts when calculating KPI totals
- Select the relevant Balance type for the KPI element
The following is done for each line under the Key performance indicators list section
¶ Step 7: Key performance indicator (KPI)
Users can create KPI’s inside D365
Go to: GRC > Performance > Balanced scorecard > Key performance indicator
- Click New
- On the New KPI form, enter the following:
- Name – Unique identifier for the KPI
- Select from the drop downs:
- Measurement
- Measurement group
- Measure etc.
To view a Summary graph of a KPI:
- On the All KPIs list page, click on the name of the KPI that you want to view
D365 includes out of the box, a common section for All KPI’s to be created and viewed
¶ Step 8: Setup Approval group
Users have to be members of the Approval group in order to make changes on Performance transactions
Go to: GRC > Setup > Governance, risk and compliance parameters
- Under the General tab, expand the Corporate performance management Fast tab
- In the Approval group field, select the relevant approval group from the dropdown list
¶ Step 9: Signature types
Go to: GRC > Performance > Setup for performance > Signature type
- On the Action pane, click on the New button
- Under the Signature type Index tab:
- Enter a unique Signature type ID
- Enter a brief Description for the signature type
- Select the Signature type that you want to add workers to
- Open the Worker Index tab:
- In the Remaining workers column, select the Worker that you want to link to the Signature type
- Click on the < button to move the Worker across to the Selected workers column
Only workers that have been linked to a Signature type can be selected under the Signatures off Fast tab on the KRI & Goals
¶ Daily use
Creating a Goal (objective)
The performance management process enables employees to document and discuss performance. This is done by aiming for a goal and then having specific (measurements) that will track the performance against each goal.
You can create any number of goals. These goals can span different periods and performance reviews. You can also create simple or complex goals, depending on the amount of information that you want to enter about the goal.
¶ Step 10: Create a Goal and associated Measurements
¶ Step 10.1: Create Goals
Go to: GRC > Performance > KRI & goals
- The grid will only show all GRC related goals
- On the Action pane, click New
- Under the General Fast tab enter at least the following:
- Name of the goal
- Select the relevant Worker from the drop-down list
- Select the relevant Department from the drop-down list
- Indicate whether this goal is for GRC only
- Brief Overview of the goal
- Select the relevant Goal category from the drop-down list
- Anticipated Start date and End date
- Link goal to a previously created Balance scorecard perspective
- Link a goal to a Risk line
If Yes is selected for “GRC only”:
- The user will be notified that the GRC only field will be locked
- The goal will only be visible on the GRC > Performance > KRI & goals list page
¶ Step 10.2: Create Measurements
Goals often have measurable results. You can add measurements to track the target goal results and the actual results. If the measurement is a stretch goal, you can mark the measurement by using the Stretch goal option.
In order to keep track of performance goals users must add Measurements:
Go to: GRC > Performance > KRI & goals
- Select the goal created above
- Open the detail form by clicking on the Name of the goal
- Expand the Measurements Fast tab
- Click on the Add measurement button
- Select the relevant Measurement from the dropdown list
- Enter the Target and Actual values
- Indicate whether this is a Stretch goal
- Click OK and repeat for additional measurements
- The Red flag value (red arrow) is the bottom threshold of the applicable measurement and the Target (purple arrow) the top threshold.
- Actual scores will go inside the blue box.
- Please also note the RACI fields (green box) per Measurement
The History button allows users to break down the Actual values into the value of the Calendar column, i.e. monthly, weekly and quarterly.
¶ Step 10.3: Corporate initiatives
- Expand the Corporate initiatives Fast tab to view the linked initiatives
¶ Step 10.4: Signatures on KRI & goals
It is sometimes required that the measurements on goals be signed. This can be done under the Signatures Fast tab.
- Expand the Signatures Fast tab
- In the Button strip, click on the Add button
- Select the relevant Signature type from the drop-down list
- Select either a Worker or a Vendor from the drop-down list
- If a Vendor is selected, enter the name of the Contractor employee
- Enter the Date on which the record was signed
Only workers that have been linked to a Signature type can be selected under the Signatures off Fast tab
¶ Reporting
View Performance scorecard
¶ Step 11: Open scorecard
Go to: GRC > Workspaces > Performance scorecard
- Open the Balanced scorecard grid Index tab
- A grid will show with all Balanced scorecard perspectives, goals, linked measurements and the values (Red flag, Actual and Target).
- The source of these values is the Measurement lines from the Goals under Period section.
Threshold logic exists to look at the measurement scores and will compare it to the red flag in the following manner to derive the Status indicator (left column):
- If the Actual value (score) is LESS THAN the Red flag value; the status will be indicated as RED
- Then for the 1st range of possible values (1st third above the Red flag value and below the Target value) a status value of ORANGE will render.
- The 2nd range (2nd third Red flag value and below the Target value) will colour the status GREEN
- The last range (3rd and final third red flag value and below the Target value) and above will render a result status of BLUE
- Open the Balanced scorecard graphs Index tab
- The following can be viewed:
- Measurements per worker
- Measurements per status
- Measurement per perspective
- Measurement per goal
